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Frequently Asked Questions:

New clients

Please include the following details in your email when requesting a consultation:


  • Name

  • Contact number

  • Address

  • Pet's details - name, age, breed, sex and pet insurance details if applicable. 

  • What is the primary problem and when did you first notice the behaviour?

  • Booking - Please select the following appointment times that would suit you:

Tuesday Morning or Afternoon 

Wednesday Morning or Afternoon 

Thursday Morning or Afternoon 

Friday Morning 


When you need a refill of medication, please email your request to:

Please include your:

  • Name

  • Postal address

  • Pet's name

  • Drug or product type

  • Dosage / Size / Strength

  • Quantity 


Medication is dispensed and posted on Saturdays, so please ensure you have made your request by Friday night at the latest. 

What is a 

Veterinary Behaviourist?

A Veterinary Behaviourist is a veterinarian who has completed further studies in behavioural medicine. A Veterinary Behaviourist is in a unique position to diagnose medical conditions that can affect a pet’s behaviour, as well as treat conditions that are purely behavioural. Additionally, a veterinary behaviourist is qualified to determine which medication(s), if any, would be most appropriate as part of an integrated treatment programme which includes behavioural modification plans appropriate to the individual patient.

What is a Fear

Free Certified Professional?

For many pets and their owners, going to the veterinarian can cause feelings of fear, anxiety, and stress. Fear Free Certified Professionals eliminate the fear, anxiety, and stress during the pets veterinary visit. Creating an experience that is enjoyable and safer for all involved. Hence making visits to the vet something pets and their owners can both look forward to. For more information, please click here.

All our staff are Fear Free Certified Professionals.

What is the difference between a Veterinary Behaviourist, Animal Behaviourist and a Trainer?

Good trainers have knowledge of behaviour, but not at the depth or breadth that is expected of a Veterinary Behaviourist. While a trainer may teach an animal to perform certain actions in response to a command, obedience training does not usually get to the root cause of a behavioural issue or solve the behavioural problem. Be aware that some training techniques are considered questionable and inhumane in their approach.


Animal behaviourists focus on shaping behaviours in animals and tend to work with pets displaying behaviour problems. They can recognise how and why you’re pet’s behaviour is abnormal, and can effectively teach you how to understand and work with your pet. Animal behaviourists are like animal psychologists, whereas veterinary behaviourists are like animal psychiatrists.

Veterinary behaviourists are veterinarians who are knowledgeable in all aspects of animal behaviour therapy including the use of medication for behaviour modification. They have an in-depth understanding of neurology and neuropharmacology.


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